FAQ / Policies
📦 Shipping Policy
Processing Time
Orders are shipped within 1–2 business days unless otherwise stated.
Shipping Methods
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Standard Shipping (untracked) – budget friendly for low-value singles
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Tracked Shipping – recommended for orders over $15
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International Shipping – flat rate available
Delivery Estimates
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USA: 3–7 business days
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International: 7–21 business days (varies by region)
Lost Mail
Tracked shipments are eligible for support.
Untracked orders cannot be replaced if lost, but contact us and we’ll try our best to help.
💳 Payment Policy
We accept:
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Credit & debit cards
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PayPal
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Shop Pay
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Apple Pay
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Google Pay
Payments are processed securely through Wix and PayPal.
🔒 Return / Refund Policy
All sales are final.
Returns are only accepted if:
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The wrong item was shipped
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The card arrives damaged due to packaging issues
Requests must be submitted within 48 hours of delivery with photos.
Pika Pals Collectibles is not responsible for:
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Damage caused by the carrier
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Lost untracked packages
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Buyer remorse
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Grading outcomes
❓ Frequently Asked Questions
What condition are the cards you sell?
All cards listed are photographed individually and sold in the condition shown.
We use standard TCG condition terms: Near Mint, Lightly Played, Moderately Played, etc.
If a card has any noticeable wear, it will be disclosed in the listing.
How do you package and ship orders?
Your order is handled with collector-level care.
We ship using:
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Penny sleeve
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Toploader or card saver
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Team bag (when applicable)
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Rigid mailer or bubble mailer
Tracked shipping is available at checkout.
Orders usually ship within 1–2 business days.
Do you offer combined shipping?
Yes!
Your shipping rate remains the same no matter how many singles you add to your cart.
If shipping is overpaid, we refund the difference automatically.
Do you ship internationally?
Yes, we offer flat-rate international shipping.
Please check your country’s import rules for VAT/tax requirements.
Buyers are responsible for any customs fees.
Can I return or exchange my order?
Because collectibles and trading cards are sensitive items, all sales are final.
If your item arrives damaged due to shipping, please contact us within 48 hours with photos so we can make it right.
Do you buy collections?
Absolutely!
If you’re looking to sell singles, bulk lots, or full binders, send us a message through our Contact page or Instagram (@pikapals).
We respond same day.
Are you affiliated with Pokémon?
No — Pika Pals Collectibles is an independent small business run by two collectors.
Pokémon™, Nintendo®, Game Freak®, and Creatures Inc. are trademarks of their respective owners.
